There is an update to the GOV.UK Prototype kit which may affect how your prototype works if you are not using the latest version. Contact #team-plat-ui on HMRC Slack (open in app) if you need more information or support.

There is a problem with the service

Use the There is a problem with the service pattern from the GOV.UK Design System.

The GOV.UK Design System does not contain Welsh translations yet. These examples include recommended content in Welsh.

General page

            <header class="hmrc-page-heading">
  <h1 class="govuk-heading-xl">Sorry, there is a problem with the service</h1>
</header>

<p class="govuk-body">Try again later.</p>

<p class="govuk-body">We saved your answers. They will be available for 30 days.</p>

<p class="govuk-body">
  <a href="#">Contact the Tax Credits Helpline</a> if you need to make changes to your claim or speak to someone about your tax credits.
</p>
          
              <header class="hmrc-page-heading">
  <h1 class="govuk-heading-xl">Mae’n ddrwg gennym, mae problem gyda’r gwasanaeth</h1>
</header>

<p class="govuk-body">Rhowch gynnig arall arni yn nes ymlaen.</p>

<p class="govuk-body">Gwnaethom gadw’ch atebion. Byddant ar gael am 30 diwrnod.</p>

<p class="govuk-body">
  <a href="#">Cysylltwch â Gwasanaeth Cwsmeriaid Cymraeg CThEM</a> os oes angen i chi wneud newidiadau i’ch cais neu siarad â rhywun am eich credydau treth.
</p>
            
              {% from "hmrc/components/page-heading/macro.njk"  import hmrcPageHeading %}

{{ hmrcPageHeading({
  text: 'Sorry, there is a problem with the service'
}) }}

<p class="govuk-body">Try again later.</p>

<p class="govuk-body">We saved your answers. They will be available for 30 days.</p>

<p class="govuk-body">
  <a href="#">Contact the Tax Credits Helpline</a> if you need to make changes to your claim or speak to someone about your tax credits.
</p>
            
                {% from "hmrc/components/page-heading/macro.njk"  import hmrcPageHeading %}

{{ hmrcPageHeading({
  text: 'Mae’n ddrwg gennym, mae problem gyda’r gwasanaeth'
}) }}

<p class="govuk-body">Rhowch gynnig arall arni yn nes ymlaen.</p>

<p class="govuk-body">Gwnaethom gadw’ch atebion. Byddant ar gael am 30 diwrnod.</p>

<p class="govuk-body">
  <a href="#">Cysylltwch â Gwasanaeth Cwsmeriaid Cymraeg CThEM</a> os oes angen i chi wneud newidiadau i’ch cais neu siarad â rhywun am eich credydau treth.
</p>
              

Service has offline support but no specific page that includes numbers and opening times

            <header class="hmrc-page-heading">
  <h1 class="govuk-heading-xl">Sorry, there is a problem with the service</h1>
</header>

<p class="govuk-body">Try again later.</p>

<p class="govuk-body">
  We have not saved your answers. When the service is available, you will have to start again.
</p>

<p class="govuk-body">
  Contact the Tax Credits Helpline if you need to make changes to your claim or speak to someone about your tax credits.
</p>

<p class="govuk-body">
  Telephone:<br />
  <strong class="govuk-!-font-weight-bold">0345 300 3900</strong>
</p>

<p class="govuk-body">
  Textphone:<br />
  <strong class="govuk-!-font-weight-bold">0345 300 3909</strong>
</p>

<p class="govuk-body">
  Outside UK:<br />
  <strong class="govuk-!-font-weight-bold">+44 2890 538 192</strong>
</p>

<p class="govuk-body">
  Opening times:<br />
  <strong class="govuk-!-font-weight-bold">Monday to Friday: 8am to 8pm

  Saturday: 8am to 4pm<br/>
  Sunday: 9am to 5pm</strong>
</p>

<p class="govuk-body">
  Closed Easter Sunday, Christmas Day, Boxing Day and New Year’s Day.
</p>
          
              <header class="hmrc-page-heading">
  <h1 class="govuk-heading-xl">Mae’n ddrwg gennym, mae problem gyda’r gwasanaeth</h1>
</header>

<p class="govuk-body">Rhowch gynnig arall arni yn nes ymlaen.</p>

<p class="govuk-body">
  Nid ydym wedi cadw’ch atebion. Pan fydd y gwasanaeth ar gael, bydd yn rhaid i chi ddechrau eto.
</p>

<p class="govuk-body">
  Cysylltwch â Gwasanaeth Cwsmeriaid Cymraeg CThEM os oes angen i chi wneud newidiadau i’ch cais neu siarad â rhywun am eich credydau treth.
</p>

<p class="govuk-body">
  Ffôn:<br />
  <strong class="govuk-!-font-weight-bold">0808 157 3901</strong>
</p>

<p class="govuk-body">
  Oriau agor:<br />
  <strong class="govuk-!-font-weight-bold">Dydd Llun – Dydd Gwener: 08:30 – 17:00</strong>
</p>

<p class="govuk-body">
  Ar gau ar Ddydd Sul y Pasg, Dydd Nadolig, Gŵyl San Steffan a Dydd Calan.
</p>
            
              {% from "hmrc/components/page-heading/macro.njk"  import hmrcPageHeading %}

{{ hmrcPageHeading({
  text: 'Sorry, there is a problem with the service'
}) }}

<p class="govuk-body">Try again later.</p>

<p class="govuk-body">
  We have not saved your answers. When the service is available, you will have to start again.
</p>

<p class="govuk-body">
  Contact the Tax Credits Helpline if you need to make changes to your claim or speak to someone about your tax credits.
</p>

<p class="govuk-body">
  Telephone:<br/>
  <strong class="govuk-!-font-weight-bold">0345 300 3900</strong>
</p>

<p class="govuk-body">
  Textphone:<br/>
  <strong class="govuk-!-font-weight-bold">0345 300 3909</strong>
</p>

<p class="govuk-body">
  Outside UK:<br/>
  <strong class="govuk-!-font-weight-bold">+44 2890 538 192</strong>
</p>

<p class="govuk-body">
  Opening times:<br/>
  <strong class="govuk-!-font-weight-bold">Monday to Friday: 8am to 8pm

  Saturday: 8am to 4pm<br/>
  Sunday: 9am to 5pm</strong>
</p>

<p class="govuk-body">
  Closed Easter Sunday, Christmas Day, Boxing Day and New Year’s Day.
</p>
            
                {% from "hmrc/components/page-heading/macro.njk"  import hmrcPageHeading %}

{{ hmrcPageHeading({
  text: 'Mae’n ddrwg gennym, mae problem gyda’r gwasanaeth'
}) }}

<p class="govuk-body">Rhowch gynnig arall arni yn nes ymlaen.</p>

<p class="govuk-body">
  Nid ydym wedi cadw’ch atebion. Pan fydd y gwasanaeth ar gael, bydd yn rhaid i chi ddechrau eto.
</p>

<p class="govuk-body">
  Cysylltwch â Gwasanaeth Cwsmeriaid Cymraeg CThEM os oes angen i chi wneud newidiadau i’ch cais neu siarad â rhywun am eich credydau treth.
</p>

<p class="govuk-body">
  Ffôn:<br/>
  <strong class="govuk-!-font-weight-bold">0808 157 3901</strong>
</p>

<p class="govuk-body">
  Oriau agor:<br/>
  <strong class="govuk-!-font-weight-bold">Dydd Llun – Dydd Gwener: 08:30 – 17:00</strong>
</p>

<p class="govuk-body">
  Ar gau ar Ddydd Sul y Pasg, Dydd Nadolig, Gŵyl San Steffan a Dydd Calan.
</p>