Use a digital service (returning users)

Document type

Detailed guide

When to use

Only use this pattern when all the following apply:

• users need to use digital service regularly to complete a task
• most users won't need to read the 'Before you start' information every time they use the digital service

When not to use

Do not use this pattern for tasks that:

• the user only does once
• already have a task-focused pattern

How it works

Title

Make sure that the title is focused on the task users are looking to complete.

Content structure

Make sure the introduction text is as short as possible, so the green button is as close to the top of the guide as possible.

You should always use the green button component in this pattern.

If the service requires users to sign in, you should also use the Government Gateway user ID and password component under the 'Before you start' heading.

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                  Use this service to ...

^Online services may be slow during busy times. Check if there are any [problems with this service]().^

{button start}[Start now](){/button}

## Before you start

## When you cannot use this service (optional)