Service availability and service issues
Document type
Publication: guidance (with an HTML attachment)
| Field | What to enter | Example |
|---|---|---|
| Title | [Service]: service availability and issues | Corporation Tax: service availability and issues |
| Summary | Check the availability and any issues affecting the [service] service. | Check the availability and any issues affecting the Corporation Tax online service. |
| Body text | Latest updates on the availability and any issues affecting the [service] service. | Latest updates on the availability and any issues affecting the Corporation Tax online service. |
| Field | What to enter |
|---|---|
| Title | [Service]: service availability and issues
Example: Corporation Tax: service availability and issues |
| Body text | ## Service availability
Full service available. Sign in to [insert service name] (add the url) ## Planned downtime None. ## Service issues None. ## Other services Check [availability and issues] (https://www.gov.uk/government/collections/hmrc-service-availability-and-issues) for other services. Use a call to action box when adding 'Planned downtime'. $CTA Sunday 26 September 2021 11:59pm to 3am Monday 27 September 2021 $CTA Due to scheduled maintenance you will be unable to access our online service from 11:59pm on Sunday 26 September 2021 to 3am on Monday 27 April 2021. We apologise for any inconvenience this may cause. Add 'None.' when there is no planned downtime or service issues. Note: Do not use 'midnight', use 11:59pm |
| Public change note | Service availability
Examples:
Note: no public change note is required when removing a service availability message. Planned downtime Planned downtime from 5pm on Friday 17 December 2021 to 9am Monday 20 December 2021 has been added. Note: no public change note is required when removing a planned downtime message. Service issues Example: A service issue about accessing the Making Tax Digital service has been added. Note: no public change note is required when removing a service issues message. |
Scheduled publication time
You only need to put in a scheduled publication time for the removal of a message, not for the addition.
Collection page
Make sure you add the new document to the HMRC service availability and issues document collection. Do not create a public change note.