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Service availability and service issues

How to design using this pattern

Document type

Publication: guidance (with an HTML attachment)

Publication

Title

The title should be ‘[Service name]: service availability and issues’.

For example, ‘Corporation Tax: service availability and issues’.

Summary

The summary should be ‘Check the availability and any issues affecting the [service name] service.’

For example, ‘Check the availability and any issues affecting the Corporation Tax online service.’

Body

The body text should say ‘Latest updates on the availability and any issues affecting the [service name] service.’

For example, ‘Latest updates on the availability and any issues affecting the Corporation Tax online service.’

HTML attachment

Title

Use a different title to what you have used for the landing page. The titles can be similar but cannot be exactly the same.

For example, ‘Corporation Tax — service availability and issues’.

Body

## Service availability

Full service available.

Sign in to [insert service name] (add the url)

## Planned downtime

None.

## Service issues

None.

## Other services

Check [availability and issues](https://www.gov.uk/government/collections/hmrc-service-availability-and-issues) for other services.

Use a call to action box if there is planned downtime or service issues.

Do not use ‘midnight’, use ‘11:59pm’,

$CTA

Sunday 26 September 2021 11:59pm to 3am Monday 27 September 2021

$CTA

Due to scheduled maintenance you will be unable to access our online service from 11:59pm on Sunday 26 September 2021 to 3am on Monday 27 April 2021.

We apologise for any inconvenience this may cause.

Public change note

Service availability

Examples:

  • The agent services account is currently unavailable. Check the service availability page for updates.
  • This service will be unavailable from 10pm on Thursday 14 October to 2am on Friday 15 October 2021.

No public change note is needed when removing a service availability message.

Planned downtime

Example: Planned downtime from 5pm on Friday 17 December 2021 to 9am Monday 20 December 2021 has been added.

No public change note is needed when removing a planned downtime message.

Service issues

Example when you add an issue: A service issue about accessing the Making Tax Digital service has been added.

Include a public change note when removing a service issues message, for example: The service issue about submitting Report of Receipt (ROR) messages to EMCS using the HMRC Portal has now been resolved.

Scheduled publication time

You only need to put in a scheduled publication time for the removal of a message, not for the addition.

Collection page

Add the URL of any new page to the HMRC service availability and issues collection. Do not create a public change note.